Log In Problems
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Donnet Dumas
I logged in with an email address that isn't linked to my Granthika account and online won't let me log out. It keeps refreshing and immediately login me in with the incorrect email address. When I did managed to back track through a series of 'back' buttons the log in buttons were missing completely.
Assia Alexandrova
Many thanks for reporting this issue! Just to confirm so we can try to reproduce and fix it: initially you logged in with one email (or social network) and then you tried to log in with another one? Did you log out first before logging with the second email?
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Donnet Dumas
Assia Alexandrova: Yes I did try logging out. Initially when I was taken to the 'home' page I would be automatically logged back in with the 'incorrect' email. Then I managed to hit my back button enough to get to the 'home' page without the auto log-in but any other log-in buttons would not load
Borislav Iordanov
Donnet Dumas: How did you try logging out? There is a "Sign Out" link accessible for the user panel at the upper right corner. Is that what you clicked? And then it kept refreshing and logging you back in? The back button normally will not log you out, you have to do so via the Sign Out link.
Apologies for your troubles. We are trying to reproduce the behavior. One of our engineers noticed that if you are logging with your Google account, it might not give you a choice to switch to a different Google account than the one your browser is currently logged with. But that's not what you reporting...
Borislav Iordanov
Donnet Dumas: On another note, can you tell us which browser you are using?
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Donnet Dumas
Borislav Iordanov: Yes. I tried logging out. I was able to do that, but as soon as the 'home' page refreshed it would automatically log me back in. This all happened when I used my Google account to log in with Safari.
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Donnet Dumas
Borislav Iordanov: Further... now I don't have any log in options available to me at all.
Borislav Iordanov
Donnet Dumas: Ha, Safari! Thanks for pointing that, we were able to reproduce the problem with that browser. It's basically not logging out at all. We'll be working on resolving the issue. Thanks much, will let you know as soon as the fix is available.
Borislav Iordanov
Donnet Dumas: Hi Donnet, the problem should be fixed now. Please let us if you are still experiencing this or any other issues. Best, Boris